Complaint Forms

It is important for companies, business and service providers to have complaint forms. These forms are used to record any complaints about the goods, services or products of an organization. Complaint forms are useful documents which state the weakness or negative attributes of goods, services or products. They enable companies to get feedback which they can use to make improvements, modifications or changes to their services, goods or products.

Most complaint forms do not require the respondent to indicate their name or address. This enables the respondent to be truthful and honest without fearing repercussions.  Useful details in complaint forms include an evaluation of the product, good or service, the reasons why the person is complaining and their recommendations and suggestions for effectively dealing with their complaint. It is good to note the date when the person used the product, service or good. The form should also be numbered for tracking purposes.

Category: Complaint Forms

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