Personnel Evaluation Form
A personnel evaluation form is used for assessing the progress of personnel in an organization. The customers who have been served by the personnel are best placed to rate the performance of the personnel and may choose to remain anonymous by not filling their names and contact details.
Name of the organization _____________________________
Customer name (Optional) ___________________________________
Contact Address (Optional) ________________________________
Date ____________________________________
Rating Scale (RS)
Please use the rating scale above to provide the ratings for the following statements. Your participation in this exercise will be highly appreciated
Rating Scale (RS)
1: Perfect 2: Good 3: Average 4: Bad 5: The Worst
1. Personnel’s content
What would be your reaction towards?
a) The impression created about the organization by the appearance of the personnel? ______
b) The treatment you got on arrival at the organization? _____
2. Presentation
What would you say was the demeanor of the personnel?
a) Were they extremely professional? ______
b) What satisfactory attention did you get from the personnel? ______
3. Goods / Services
a) How well can you rate the quality of our service delivery or goods?
b) If you were to be C.E.O of the company, which areas of our institution would you consider making changes?
Management ___ Customer relations ___ Service delivery ___
Planning ___ Finance ___ Marketing ___
……………………………………………………………….
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