Hotel Feedback Form
Hotel feedback form is vital as it helps the Hotel management to meet expectations of their clients by responding to their needs. The feedback from this evaluation form assists the management to improve their services to the satisfaction of customers.
To achieve the abovementioned the customer has to devout a few minutes to fill the assessment form statements below.
Name of client: —————————
Room Number: ——————————-
Date of Arrival: ——————————-
Departure Date: ——————————
Email address: ——————————–
Telephone/Cell phone: ———————–
Postal Address: ———————————
Tick where appropriate in response to the statements below
1. Which medium did you use to select the hotel?
Internet_______________________
Travel Agency____________________
Print media e.g. newspapers, magazines ________
Others_____________
2. Which means of transport did you use to arrive at the hotel?
| Plane__________ |
| Train__________ |
| Taxi___________ Others_________ 3. What is reason for the visit? Business_________ Vacation_________ Others___________ A)Outstanding B)Very Good C) Good D) Fairly Good E) Poor |
| Use the ranking key given above to answer the statements below 1.How do you rate the receptionist courteousness_______________________ 2.How efficient was the receptionist in handling you_________________ 3. how can you rank the room in terms of comfort__________________________ 4.Was the room clean_______________________ 5. How did you find the quality of drinks in the mini bar___________________ 6. How do you rate the breakfast quality and variety____________________________________ 7. How do you rate the taste and menu variety of lunch and dinner___________________________ 8. How do you rank the restaurant personnel in terms of efficiency and courteousness____________ 9. How do you rate the conference facilities and services_______________________ If a need arose would you choose our Hotel over others
Briefly name an employee who made your stay worthwhile and what he/she did______________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ Other comments and suggestions ________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________ The information you have given remains confidential. |
| Please name an employee who made your stay special. Give us a few details. |
| Other comments and suggestions you might have for us: |
| By revealing us your personal information you agree with further contacts. All the data in this form remain CONFIDENTIAL. |
