Customer Service Feedback Form

Customer Service Feedback Form

In order for a company or an organization, to understand what it is that their customers expect and also improve on the aspects that their clients feel that they fall short, uses a customer service feedback form. This is an avenue in which a customer can express their views without any restrictions whatsoever.

Company name:

Customer’s name (Optional):

Please let us know, what you think about the services offered

Rating: A: Excellent B: Good C: Average D: Unsatisfactory

1.Content

——————————–

a. What did you feel about the welcome that you received?

——————————-

b. The quality of service

——————————-

c.  Services are quick

——————————-

d. Sorting of customer’s queries

——————————–

2.Presentation

a. What would be your feeling if you were to be associated with the company?

——————————–

b. What were your thoughts about the customer care representative that was serving you?

——————————

c. Rate the representative’s communication and interpersonal skills.

—————————–

d. If you came in another time, would you like to be served by the same person that served you today? (If NO, please explain.)

——————————

3.General Observation

a.Would you recommend our services to other people?

——————————-

b.Would you like to see any thing changed or improved? (If yes, please explain.)

——————————-

……………………………………………………………….