Customer Satisfaction Evaluation Form
A customer satisfaction evaluation form is, used by a business proprietor, to help him understand the needs of his/her customers and help him/her see how best to improve on the services or goods offered at his business to help the business stay relevant and keep the customers coming back and happy.
Name of the business: ___________________________________________
Name of Customer (Optional): ____________________________________
Your response to the questions below will aid us in serving you better. Please use the key below to answer the questions.
KEY:
E: Wanting D: Poor C: Average B: Good A: Excellent
1. Content
What do you feel about?
a) The kind of reception you receive once you come into the enterprise? _____
b) Is the business up to the right standards as pertains to cleanliness? _____
c) What is your rating on the quality of goods in our store? ______
2. Presentation
When receiving a service or buying goods from us
- How appreciated do you usually feel? _____
- What is your rating on the courtesy of our staff to you? ______
3. General observation
How could you rate the general performance of our store compared to other similar stores? ____
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