Customer Feedback Form
In order for companies to be productive, they need to understand customer needs as well as their performance. Companies use the information provided in customer feedback form to evaluate their services and design ways in which they may be able to serve their customers better. Here is sample customer feedback form for a bus company.
The company is constantly looking for avenues through which it may serve you better. Please, spare a few minutes to answer these questions. The company will use the suggestions and comments to improve on customer service.
Which bus did you travel in? Bus Number ………………………………………
Driver’s name (if known) ………………………………………………………….
Please answer Yes or No to these questions
Was our staff helpful? ……………………………………………………………….
Was the bus that you travelled in clean? ……………………………………………………….
Was the bus in good condition? …………………………………………………….
Was the bus on time? ………………………………………………………………..
Did the trip run as indicated? ……………………………………………………….
Was the driver courteous and helpful? ……………………………………………
Did the driver respect the traffic rules? …………………………………………..
Do you think the fares are reasonable? ……………………………………………..
Were you given the correct change? ……………………………………………..
Do you think there are enough pick-up and drop-off points in your area? ……..
Would you consider using our services again? ……………………………………
If you have complaints, comments, observations and/or suggestions, please list them below
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