Each company should have a mechanism to record any complaint made by a customer or employee. It is therefore important for you to have a complaint form. This template can be used as an example to help you come up with a format that can be used to record complaints.
Name of Store or Company: _________________________________________________
Manager or Supervisor: ____________________________________________________
Name of Complainant: _____________________________________________________
Address: ________________________________________________________________
Telephone number: _______________________________________________________
Mobile number: __________________________________________________________
Email: __________________________________________________________________
Date of complaint: ________________________________________________________
Describe in detail and accurately the nature of your complaint: _____________________
________________________________________________________________________
________________________________________________________________________
Give the name of the person you first reported the complaint to: ____________________
________________________________________________________________________
________________________________________________________________________
Describe what actions can be taken in order to deal effectively with your complaint: ____
________________________________________________________________________________________________________________________________________________
Describe what measures can be taken to avoid a repeat of your complaint: ____________
________________________________________________________________________________________________________________________________________________
Signature of the Complainant: _______________________ Date: ___________________
Complainant recorded by: __________________________ Date: _
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